At GreenEdge Care LLC, we strive to provide high-quality lawn care services that meet your expectations. This Refund Policy explains the circumstances under which refunds may be issued.
1. Satisfaction Guarantee
We are committed to your satisfaction. If you are not satisfied with the service provided, please contact us within 48 hours of the service completion so we can address the issue.
2. Refund Eligibility
Refunds may be considered in the following cases:
- The service was not performed as described or agreed upon.
- There was a scheduling error or cancellation by our team that resulted in service not being delivered.
Refunds are not provided for:
- Natural changes in lawn condition (e.g., weather effects, disease, or pests).
- Customer-requested services that were completed as agreed.
3. Requesting a Refund
To request a refund, please contact us:
- Phone: +1 (321) 566-2422
- Email: info@greenedgecare.com
Include your service date, details of the issue, and any relevant photos if applicable.
4. Refund Process
- Once your refund request is reviewed, we will contact you within 5 business days.
- Approved refunds will be issued via the original payment method within 7–10 business days.
- In some cases, we may offer a re-service or credit instead of a refund.
5. Contact Us
For questions or concerns regarding our Refund Policy:
GreenEdge Care LLC
11616 Bentry St, Orlando, FL 32824-4408
Phone: +1 (321) 566-2422
Email: info@greenedgecare.com